Clean up your mess. How's that customer database looking these days? Probably ready for a little spring cleaning...
o Depending on how and where your customer contact data is maintained, now’s the time to review and clean up duplicates, dead links, missing email addresses, old physical addresses. Whether it’s a manual clean up or working with a hygiene service, your data should be reviewed and cleaned on a quarterly basis.
Go on a diet. Has your proverbial waistband gotten too tight? Might be time to pare back on the overindulging.
o Trying to do too much? Resolve to scale back. Consider your top 5 producing DTC sales and marketing initiatives. What makes them successful? ROI? Customer engagement? Deconstruct them to fully understand how and why they’re working for your brand, and then define ways to improve them even further. Now consider your bottom producing DTC sales and marketing initiatives. How much are they costing you – in both time and money? Have you exhausted attempts to revive them? What will you lose by giving up 1, 2, or all of them?
Take risks. You'll never know until you try...
o Try one sales or marketing tactic that you’re not quite sure about and see what happens. Find something that you’ve not considered, attempted, or incorporated into your marketing mix in the past. Make sure it's relevant to your target customer, of course. Not sure how to get started with it? Just do it. Jump in and see what happens. Don’t be financially foolish, of course, but you may be surprised at what you learn.
Mix it up. Life is about balance. Everything in moderation...
o Don’t think 2010 is exclusively about going social. Or about video. Or about email. You can’t neglect a balanced and integrated marketing mix. Consider your customer and the ways which they can - or want to - interact with your brand. Are you available through the channels they’re frequenting? Is your brand visible or active in the vehicles they’re using? How well are your marketing and communications aligned through each vehicle?
Be true to yourself. "Today you are you. That is truer than true. There is no one alive more youer than you." Dr. Seuss
o Define your "one thing". What is it that you’d like your customers to know about your brand? Your winemaking style? The family heritage behind your winery? Your sustainable farming practices? Think about that one thing and how well you may be communicating it through all the vehicles discussed above. If your customers aren’t “getting it" after visiting your tasting room, shopping your website, attending an event, watching your latest winery video, etc., review your marketing & communications for opportunities to communicate and identify or distinguish yourself better.
Here's to a great 2010!